Digital AI specialists for task processing - pre-trained, controllable, immediately deployable.
Efficiency, availability and service quality rethought: every digital specialist is prepared for real processes, understands typical industry workflows and works around the clock. They relieve teams, take over reliably and ensure professional communication - across all channels.
- Every specialist in every channel: Chat, phone, messenger, email, app/POI (depending on setup/role)
- Complete tasks: Tickets/transactions, status, appointments, routing, documentation
- Controllable & auditable: transcripts, KPIs, audit-proof logs, roles & rights
Demo → Delivery usually within 48 hours → 14-day free trial (can be canceled)
Role packages instead of AI tinkering project
Digital specialists are pre-trained roles (tasks, persona, structure, roles & rights) that you make productive with your knowledgebase and your integrations. This creates automation that works in everyday life - not just in a demo.
- Pre-training provides task structure, persona and roles/rights (not "world knowledge")
- Customer-specific knowledge comes from your approved knowledgebase
- Special cases are transferred cleanly (human-in-the-loop)
- Operation and quality remain transparent (transcripts/KPIs/logs)
From information to completion - directly in your systems
- Create & update tickets/procedures (ITSM/CRM)
- Classify, route, escalate concerns (human-in-the-loop)
- Status & data queries via integrations (ERP/E-Commerce/DMS)
- Appointment & case management incl. confirmation/reminder
- Handovers incl. summary and documentation
- Edit e-mails: as a role with 3 levels (details on task page)
Digital specialists (excerpt)
Start with a role - expand tasks, channels and integrations later.
"Shared content/FAQs" means: Answers and actions are based on your defined knowledge base and rules. You do not have to prompt.
- Customization of the persona possible
- Own knowledge base
- Predefined task structures and processes
- 80 available languages configurable
- Communication channels: Phone, chat, messenger, apps
- Browser-based, optionally with avatar
- Optional own voice on the phone/chat
We clarify details in the demo.
ANNA - Virtual receptionist & switchboard operator
Answers calls in a friendly manner, quickly recognizes requests, answers approved FAQs and forwards calls in a targeted manner. She ensures availability and relieves teams in their daily communication flow.
Typical tasks: Initial reception - Routing - Callback requests - FAQ information - Peak interception
TIM - Support specialist for first-level support in IT
Recognizes technical problems, guides through self-service instructions and creates tickets if required. Solves standard cases efficiently and relieves IT teams in a structured manner.
Typical tasks: Initial diagnosis - self-service - ticket creation - escalation to 2nd level
VERA - Service agent for outbound & appointment management
Actively calls customers, confirms or reschedules appointments, verifies data and precisely documents every contact. She creates transparency and ensures smooth processes. Vera works according to a telephone script.
Typical tasks:
Appointment confirmation/postponement - Data verification - Follow-up - Documentation.
MARION - Customer Service Assistant in 1st-Level Customer Service
Marion answers frequently asked questions, offers suitable services or appointments and forwards enquiries directly if necessary. She ensures that no inquiry is lost - quickly, in a friendly and structured manner.
Typical tasks:
FAQ/policy - service offer - appointment options - forwarding/routing
CARSTEN - Dispatcher & Coordinator in Field Service Management
Plans field service appointments, informs technicians in real time and documents assignments automatically. He ensures clear processes and maximum transparency.
Typical tasks: Deployment/scheduling - Status/updates - Technician information - Documentation
FINN - Technical support employee in the production environment
Recognizes technical problems, explains applications and guides users step by step through operating problems. Provides immediate assistance, reduces downtime and strengthens support.
Typical tasks:
Immediate assistance - Step-by-step guides - Incident recording - Escalation
MIRIAM - e-commerce consultant for online customer service
Supports customers in the online store by phone or chat, finds suitable products and shows alternatives. She actively accompanies the purchasing process.
Typical tasks:
Advice - product search - alternatives - purchase process support
DANIEL - Service advisor & customer reception at the dealership
Recognizes customer concerns, answers approved FAQs and offers services or test drives. He puts customers through to the right contact person and secures leads.
Typical tasks: Concern/lead qualification - appointment/test drive - routing - documentation
MARCO - Accounting & dunning clerk
Receives questions about invoices and reminders around the clock, answers standard queries and helps with outstanding items. Relieves back office teams and keeps processes transparent.
Typical tasks: Status/standard cases - open items - structured forwarding - documentation
LINA - Learning facilitator for further training & onboarding processes
Provides support after e-learning courses and workshops in the event of queries, accompanies mandatory training courses and helps with the introduction of new systems. She keeps knowledge alive and strengthens employees in the long term.
Typical tasks:
Q&A after training sessions - Onboarding guidance - Process/tool support
E-MAIL-FACHKRAFT - Relieve inbox (role with 3 levels)
Processes incoming emails in a structured way: read, sort, forward or reply automatically - depending on the level and according to your rules. In Outlook and other calendars.
Note:
Separate pricing in 3 levels (sort/forward/auto-answer).
Channels: Any specialist can work anywhere
A digital specialist remains the same in terms of behavior, rules and handovers - regardless of whether the contact comes via chat, phone, messenger or email. They start in one channel and expand later without having to set up new content.
Channel list:
- Chat / Web
- Telephony (inbound/outbound)
- Messenger (WhatsApp, Telegram, Facebook Messenger, Slack, Microsoft Teams)
- App / POI / Kiosk (per setup)
Telephony without a hurdle - including phone number
We also supply a telephone number for telephone use cases.
Connection to your telephone system/provider is optional and can be done later.
Current telephone systems that we serve:
- Swyx
- Microsoft Teams
- 3CX
- Placetel
- Telekom CloudPBX
- Webex (standard; the connection path may vary depending on the provider setup)
- NFON
- Easybell
- Toplink
- Fonial
- O2
Integrations so that digital specialists really get things done
- Ticketing/CRM:
Zendesk - Jira - HubSpot - Autotask - IVM Pro (housing industry) - Microsoft 365 / e-mail:
Microsoft Graph - Outlook/IMAP - Teams - Calendar/Messenger/Branches:
Google Calendar - iCal - WhatsApp - VRR - Praxedo - SOLVARES - Automotive/DMS (including MACS, Starke + Reichert)
Pricing model: plannable and channel-independent
- Setup
- Specialist / role
- Onboarding
- Optional interfaces
- 2. monthly license fees
- Billing per call (no prices per minute)
- From 250 calls per month
- Accumulated across all connected channels
- User license (admin access)
- Channel connection
From € 375 per month
- Entry and packages coordinated in the demo appointment (staggered).
- E-mail processing as a separate role/module with 3 price levels
Frequently asked questions
Can every specialist really work in every channel?
Yes, every digital specialist (except VERA) can be used across all channels. We define which channels are active in the setup.
What happens in complex cases?
Handover to employees (human-in-the-loop) incl. context, summary and documentation.
What are answers and decisions based on?
Based on your defined knowledge base, your rules and (if available) system queries via integrations. We define the details in the demo.
Ready to test your first digital specialist?
30-minute demo → Delivery usually within 48 hours. → 14-day free trial (can be canceled).