Digital AI specialists for task processing - pre-trained, controllable, immediately deployable.
Efficiency, availability and service quality rethought: every digital specialist is prepared for real processes, understands typical industry workflows and works around the clock. They relieve teams, take over reliably and ensure professional communication - across all channels.
- Every specialist in every channel: Chat, phone, messenger, email, app/POI (depending on setup/role)
- Complete tasks: Tickets/transactions, status, appointments, routing, documentation
- Controllable & auditable: transcripts, KPIs, audit-proof logs, roles & rights
Demo → Delivery usually within 48 hours → 14-day free trial (can be canceled)
Role packages instead of AI tinkering project
Digital specialists are pre-trained roles (tasks, persona, structure, roles & rights) that you make productive with your knowledgebase and your integrations. This creates automation that works in everyday life - not just in a demo.
- Pre-training provides task structure, persona and roles/rights (not "world knowledge")
- Customer-specific knowledge comes from your approved knowledgebase
- Special cases are transferred cleanly (human-in-the-loop)
- Operation and quality remain transparent (transcripts/KPIs/logs)
From information to completion - directly in your systems
- Create & update tickets/procedures (ITSM/CRM)
- Classify, route, escalate concerns (human-in-the-loop)
- Status & data queries via integrations (ERP/E-Commerce/DMS)
- Appointment & case management incl. confirmation/reminder
- Handovers incl. summary and documentation
- Edit e-mails: as a role with 3 levels (details on task page)
Digital specialists (excerpt)
Start with a role - expand tasks, channels and integrations later.
"Shared content/FAQs" means: Answers and actions are based on your defined knowledge base and rules. You do not have to prompt.
- Customization of the persona possible
- Own knowledge base
- Predefined task structures and processes
- 80 available languages configurable
- Communication channels: Phone, chat, messenger, apps
- Browser-based, optionally with avatar
- Optional own voice on the phone/chat
We clarify details in the demo.
ANNA - Virtual receptionist & switchboard operator
ANNA is a virtual switchboard operator: she recognizes the request, answers approved FAQs, creates callbacks and forwards calls directly to the appropriate department if the destination is clear.
Typical tasks: Initial acceptance - Routing - Callback requests - FAQ information - Peak interception
TIM - support specialist for first-level IT support
TIM is virtual first-level IT support: it recognizes IT issues, solves standard cases directly via self-service instructions and, if necessary, creates a structured ticket for rapid escalation to the 2nd level.
Typical tasks: Initial diagnosis - self-service - ticket creation - escalation to 2nd level
VERA - Service agent for outbound & appointment management
VERA is a service agent for outbound & appointment management: she carries out automated, logged calls, verifies data, confirms or reschedules appointments according to a defined procedure and documents every contact precisely.
Typical tasks:
Appointment confirmation/postponement - Data verification - Follow-up - Documentation.
MARION - Customer service assistant in 1st level customer service
MARION is a customer service assistant at 1st level: she receives requests, answers approved questions about services and processes and, if necessary, ensures a clean, structured transfer to the responsible department.
Typical tasks:
FAQ/policy - service offer - appointment options - forwarding/routing
CARSTEN - Dispatcher & Coordinator in Field Service Management
CARSTEN is a dispatcher & coordinator in Field Service: He plans and coordinates field service assignments, confirms or reschedules appointments based on rules and transparently tracks the status of each process.
Typical tasks: Scheduling - Status/updates - Technician information - Documentation
FINN - Technical support employee in the production environment
FINN is technical support in the production environment: he records faults, carries out standard checks and immediate measures and escalates complex cases to maintenance or 2nd level in a structured manner.
Typical tasks:
Immediate assistance - Step-by-step guides - Fault recording - Escalation
MIRIAM - e-commerce consultant for online customer service
MIRIAM is an e-commerce consultant: She supports customers in the online store with product selection, availability, shipping/returns and actively accompanies them through the purchase process up to check-out.
Typical tasks:
Advice - product search - alternatives - purchase process support
DANIEL - Service advisor & customer reception at the dealership
DANIEL is a virtual service advisor in the dealership: he qualifies inquiries, answers approved FAQs, arranges service appointments or test drives and connects you with the right contact person.
Typical tasks: Request/lead qualification - Appointment/test drive - Routing - Documentation
MARCO - Accounting and dunning clerk
MARCO is a clerk for invoicing and dunning: Explains standard concerns about invoices, reminders and open items and ensures a structured handover to the back office for special cases.
Typical tasks: Status/standard cases - open items - structured forwarding - documentation
LINA - learning guide for training & onboarding processes
LINA is a learning facilitator for training & onboarding: she supports employees with training, mandatory instructions and the introduction of new processes - and answers queries in a clear and practical manner.
Typical tasks:
Q&A after training sessions - Onboarding guidance - Process/tool help
E-MAIL-FACHKRAFT - Relieve inbox (role with 3 levels)
Processes incoming emails in a structured way: read, sort, forward or reply automatically - depending on the level and according to your rules. In Outlook and other calendars.
Note:
Separate pricing in 3 levels (sort/forward/auto-answer).
Channels: Any specialist can work anywhere
A digital specialist remains the same in terms of behavior, rules and handovers - regardless of whether the contact comes via chat, phone, messenger or email. They start in one channel and expand later without having to set up new content.
Channel list:
- Chat / Web
- Telephony (inbound/outbound)
- Messenger (WhatsApp, Telegram, Facebook Messenger, Slack, Microsoft Teams)
- App / POI / Kiosk (per setup)
Telephony without a hurdle - including phone number
We also supply a telephone number for telephone use cases.
Connection to your telephone system/provider is optional and can be done later.
Current telephone systems that we serve:
- Swyx
- Microsoft Teams
- 3CX
- Placetel
- Telekom CloudPBX
- Webex (standard; the connection path may vary depending on the provider setup)
- NFON
- Easybell
- Toplink
- Fonial
- O2
Integrations so that digital specialists really get things done
- Ticketing/CRM:
Zendesk - Jira - HubSpot - Autotask - IVM Pro (housing industry) - Microsoft 365 / e-mail:
Microsoft Graph - Outlook/IMAP - Teams - Calendar/Messenger/Branches:
Google Calendar - iCal - WhatsApp - VRR - Praxedo - SOLVARES - Automotive/DMS (including MACS, Starke + Reichert)
Price model: plannable and channel-independent
- Setup
- Specialist / role
- Onboarding
- Optional interfaces
- 2. monthly license fees
- Billing per call (no prices per minute)
- From 250 calls per month
- Accumulated across all connected channels
- User license (admin access)
- Channel connection
From € 375 per month
- Entry and packages coordinated in the demo appointment (staggered).
- E-mail processing as a separate role/module with 3 price levels
Frequently asked questions
Can every specialist really work in every channel?
Yes, every digital specialist (except VERA) can be used across all channels. We define which channels are active in the setup.
What happens in complex cases?
Handover to employees (human-in-the-loop) including context, summary and documentation.
What are answers and decisions based on?
Based on your defined knowledge base, your rules and (if available) system queries via integrations. We define the details in the demo.
Ready to test your first digital specialist?
30-minute demo → Delivery usually within 48 hours. → 14-day free trial (can be canceled).