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The heronOS platform

The basis for digital AI specialists who reliably support service and support processes - from start to scaling.

heronOS turns AI into a controllable operating process rather than a black box: clear roles, defined tasks, controlled knowledge sources, traceable handovers and system actions via interfaces.

  • Pre-trained specialists (tasks, persona, structure, roles & rights)
  • Controllable knowledge space (customer-specific, curated/shared)
  • Orchestration & handovers (human-in-the-loop, escalation, documentation)
  • Auditability (transcripts, KPIs, logs)
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Our services

Four building blocks that enable you to be productive

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Interaction - dialog & channels

Structured dialogs about

  • chat
  • Telephone in/outbound
  • Messenger
  • e-mail
consistent, cross-channel.

Knowledge - customized & controlled

Knowledge is curated/released ("pulled content") and aligned with your processes - so that answers and actions remain reliable.

Process & orchestration - processes & handovers

Workflows, responsibilities, escalations and human-in-the-loop - including summaries and documentation for teams.

Interfaces - system interactions

Connection to third-party systems to actually complete processes: Tickets, status, appointments, notifications, documentation.

View interfaces & integrations

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AI Made in Germany - digital sovereignty in the company

Developed for professional use in medium-sized companies and regulated environments - with control, transparency and data residency DE/EU.

heronOS is developed in Germany and operated in the German Cloud Infrastructure (DE/EU). This means you retain control over operations, data flows and governance - including traceable documentation in live operation.

Book a demo

Operation DE/EU in the Deutsche Cloud, tenant-separated

  • Auditability: transcripts, KPIs and logs (statutory retention obligations)
  • Controlled knowledge space: customer-specific knowledgebase, approved/curated content
  • Security & operation: roles & rights, staging/production for controlled deployments
  • Governance at a glance: Control points, human-in-the-loop, monitoring (EU AI Act - no legal advice)

View Security & Compliance
View EU AI Act (Governance)

Procedure: clear steps to becoming a productive specialist

A clear scope, measurable KPIs and controlled handovers - so that digital specialists work in everyday life.

View framework
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Training: Focus on your content - pre-training provides structure

You don't get generic AI, but a pre-trained specialist with a clear structure - and you can build your customer-specific knowledge base and processes on this.

Pre-training includes:

  • Task packages for each specialist (e.g. ticket creation, appointment process, routing)
  • Persona & tonality
  • Structure & dialog management
  • Roles & rights (incl. handovers)

Customer-specific:

  • Creation of your own knowledgebase with approved/curated content
  • Optional: training material through recordings (calls/chats)
  • Quality assurance via tests, transcripts and KPIs
Define training & scope in the demo

Transparency in operations: traceable instead of the

"AI has decided"

When AI supports processes or triggers procedures, transparency is required. heronOS offers auditable operation with transcripts, KPIs and logs.

  • Transcripts for quality checks and post-processing
  • Reporting/KPIs for control (use-case-dependent)
  • Logs and change logs for traceability
  • Handovers with context/summary (human-in-the-loop)

View Security & Compliance

Platform understood - clarify next step in 20 minutes

Use case, channels, systems, governance and start package.

Book a 30-minute demo