---
title: /platform/
description: heronOS platform | Digital AI specialist roles, controllable knowledge space, human-in-the-loop and audit. GDPR-compliant, EU AI Act governance at a glance.
---

![ai_made_in_germany_4-1-1](https://heronos.com/hs-fs/hubfs/ai_made_in_germany_4-1-1.png?width=250&height=250&name=ai_made_in_germany_4-1-1.png "ai_made_in_germany_4-1-1")

## The heronOS platform

## The basis for digital AI specialists who reliably support service and support processes - from start to scaling.

heronOS turns AI into a controllable operating process rather than a black box: clear roles, defined tasks, controlled knowledge sources, traceable handovers and system actions via interfaces.

- Pre-trained specialists (tasks, persona, structure, roles & rights)
- Controllable knowledge space (customer-specific, curated/shared)
- Orchestration & handovers (human-in-the-loop, escalation, documentation)
- Auditability (transcripts, KPIs, logs)

![OpenAI Playground 2026-01-02 at 19.15.48 (1)](https://heronos.com/hs-fs/hubfs/OpenAI%20Playground%202026-01-02%20at%2019.15.48%20(1).png?width=750&height=750&name=OpenAI%20Playground%202026-01-02%20at%2019.15.48%20(1).png "OpenAI Playground 2026-01-02 at 19.15.48 (1)")

[LogIn customers](https://app.heronos.com/)[See the platform live in 30 minutes ](https://meetings-eu1.hubspot.com/theodora-wittig/heronos-kennenlernen?uuid=cdb79f1a-c97a-44d4-a269-fd5948de2631)

Our services

## Four building blocks that enable you to be productive

![OpenAI Playground 2026-01-11 at 13.20.50](https://heronos.com/hs-fs/hubfs/OpenAI%20Playground%202026-01-11%20at%2013.20.50.png?width=350&height=350&name=OpenAI%20Playground%202026-01-11%20at%2013.20.50.png "OpenAI Playground 2026-01-11 at 13.20.50")

### Interaction - dialog & channels

Structured dialogs about

- chat
- Telephone in/outbound
- Messenger
- e-mail

 consistent, cross-channel.

### Knowledge - customized & controlled

Knowledge is curated/released ("pulled content") and aligned with your processes - so that answers and actions remain reliable.

### Process & orchestration - processes & handovers

Workflows, responsibilities, escalations and human-in-the-loop - including summaries and documentation for teams.

### Interfaces - system interactions

Connection to third-party systems to actually complete processes: Tickets, status, appointments, notifications, documentation.

[ View interfaces & integrations](https://heronos.com/interfaces?hsLang=en)

![ai_made_in_germany_4-1-1](https://heronos.com/hs-fs/hubfs/ai_made_in_germany_4-1-1.png?width=1024&height=1024&name=ai_made_in_germany_4-1-1.png)

### AI Made in Germany - digital sovereignty in the company

Developed for professional use in medium-sized companies and regulated environments - with control, transparency and data residency DE/EU.

heronOS is developed in Germany and operated in the German Cloud Infrastructure (DE/EU). This means you retain control over operations, data flows and governance - including traceable documentation in live operation.

[Book a demo](https://meetings-eu1.hubspot.com/theodora-wittig/heronos-kennenlernen?uuid=cdb79f1a-c97a-44d4-a269-fd5948de2631)

Operation DE/EU in the Deutsche Cloud, tenant-separated

- Auditability: transcripts, KPIs and logs (statutory retention obligations)
- Controlled knowledge space: customer-specific knowledgebase, approved/curated content
- Security & operation: roles & rights, staging/production for controlled deployments
- Governance at a glance: Control points, human-in-the-loop, monitoring (EU AI Act - no legal advice)

[View Security & Compliance](https://heronos.com/plattform/security-compliance/?hsLang=en)  
[View EU AI Act (Governance)](https://heronos.com/eu-ai-act/?hsLang=en)

### Procedure: clear steps to becoming a productive specialist

A clear scope, measurable KPIs and controlled handovers - so that digital specialists work in everyday life.

[View framework ](https://heronos.com/framework/?hsLang=en)

![Main_Page_Hero-scaled-1 (1)-1](https://heronos.com/hs-fs/hubfs/Main_Page_Hero-scaled-1%20(1)-1.jpeg?width=2560&height=1772&name=Main_Page_Hero-scaled-1%20(1)-1.jpeg)

## Training: Focus on your content - pre-training provides structure

You don't get generic AI, but a pre-trained specialist with a clear structure - and you can build your customer-specific knowledge base and processes on this.

**Pre-training includes:**

- Task packages for each specialist (e.g. ticket creation, appointment process, routing)
- Persona & tonality
- Structure & dialog management
- Roles & rights (incl. handovers)

**Customer-specific:**

- Creation of your own knowledgebase with approved/curated content
- Optional: training material through recordings (calls/chats)
- Quality assurance via tests, transcripts and KPIs

[Define training & scope in the demo](https://www.linkedin.com/in/theodora-wittig-09662915a/)

## Transparency in operations: traceable instead of the

## "AI has decided"

When AI supports processes or triggers procedures, transparency is required. heronOS offers auditable operation with transcripts, KPIs and logs.

- Transcripts for quality checks and post-processing
- Reporting/KPIs for control (use-case-dependent)
- Logs and change logs for traceability
- Handovers with context/summary (human-in-the-loop)

[View Security & Compliance](https://heronos.com/plattform/security-compliance/?hsLang=en)

## Platform understood - clarify next step in 20 minutes

Use case, channels, systems, governance and start package.

[Book a 30-minute demo ](https://www.linkedin.com/in/theodora-wittig-09662915a/)