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Easy to start, safe to operate, measurably less stressful.

Quickly productive for customers - without a months-long project:

Suitable for:

  • High-volume service and support teams (phone, chat, email)
  • IT teams that want to reduce the ticket load
  • Organizations that need control & traceability
  • Teams looking for quickly measurable relief instead of an "AI playground"

Procedure in practice - in 4 phases.

Each phase delivers tangible results to make decision-making and scaling easy.

1. demo & scope

  • 30 minutes demo
  • Role(s) of the digital specialist (e.g. switchboard, IT first level, appointment service)
  • Channels (chat/phone/messenger/email)
  • Target systems (ticketing/CRM/telephony/Microsoft 365/ERP etc.)
  • Success criteria & KPIs (e.g. lost calls, containment, case closures)

2. setup & delivery

  • 14 days free of charge
  • Pre-trained digital specialist (task structure, persona, roles/rights)
  • Knowledgebase initially set up (approved/curated/drawn content)
  • Rules for handovers/escalations (human-in-the-loop)
  • Test access & start configuration

3. test in real operation

  • Productive test with real cases
  • KPI measurement and quality check (transcripts/logs/reporting)
  • Fine-tuning of responses, routing, handovers and system actions

4. scaling & operation

  • Stable operation and continuous optimization
  • Expansion of additional channels (e.g. telephone, e-mail) and integrations
  • Monitoring and governance for permanently reliable service quality
Training & knowledge base

Focus on your content - pre-training provides structure.

We do not rely on "world knowledge", but on controllable sources of knowledge and processes. The customer-specific knowledgebase forms the basis for reliable behavior.

  • Pre-training includes:
    • Task packages for each specialist
    • Persona & tonality
    • Dialogue structure/guidance
    • Roles & rights (incl. handovers)

  • Customer-specific:

    • Knowledgebase structure (curated/drawn content)
    • Optional: training material via recordings (calls/chats)
    • Quality assurance via test cases, transcripts and KPIs
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Operational safety: controllable, auditable, traceable.

  • Roles & rights
  • Transcripts for review/quality assurance
  • Logs and change logs for traceability
  • Human-in-the-loop: clear rules for special cases and escalation
  • Staging/production for controlled changes
Security & Compliance EU AI Act (Governance)

Interfaces: from communication to process handling

Integrations decide whether AI only provides information or handles processes. We clarify at an early stage which system actions are required (ticket, status, deadline, documentation).

To the interfaces

Channels: first validate, then scale

  • Telephony can start immediately (incl. phone number); telephone system optional later
  • Email processing as a role/module with 3 levels (sort/forward/auto-answer)
  • Each specialist can work in any channel - behavior remains consistent

Effort & costs - entry can be planned

  • Setup from € 2,500
  • From €375/month (incl. 1 user license, chat, 1 phone number, 250 calls/month)
  • Graduated prices for call packages
  • Integrations/interfaces depending on system scope
  • E-mail processing: separate module, 3 levels

Frequently asked questions

Why not a classic POC?

The relevant test takes place in real operation. You test for 14 days (can be canceled) with real cases and clear KPIs - faster and more meaningful than a laboratory POC.

What does "delivery in 48 hours" mean?

Ready-to-go specialist incl. basic setup (role, knowledgebase start, handovers). Integrations/interfaces are coordinated depending on the scope of the system.

How do you prevent uncontrolled behavior?

Via defined knowledge sources (curated), roles/rights, clear handovers and auditability (transcripts/logs) plus KPI monitoring.

Can we start with one channel and expand later?

Yes, start where it can be validated most quickly and expand to other channels/integrations later.

Ready to test your first digital specialist?

30-minute demo → Delivery usually within 48 hours. → 14-day free trial (can be canceled).

Get in touch