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Digital AI specialists who get the job done -
uncomplicated, secure, high-performance.

heronOS automates tasks. Internally, in service & support via chat, phone and email: Create tickets, check status, coordinate appointments, route requests - with clean handover to teams.

  • Go-live usually in 48 hours
  • 14-day free trial (can be canceled)
  • From 375 €/month
    (incl. 1 user license, chat, 1 phone number, 250 calls per month)
  • Setup from € 2,500
  • Graduated prices from € 375 per month for call packages - billing per call (no per-minute prices)
  • GDPR-compliant operation & auditable: transcripts, audit-proof logs, roles & rights

Special offer Kick-off 2026. All prices are net. Valid until March 31, 2026.

Book a 30-minute demo View digital specialists

In use with customers & partners

Excerpt - further references in the demo

More accessibility, less effort - without project ballast

Digital specialists immediately relieve teams of recurring issues - across all channels and in a comprehensible manner. Special cases are sent to employees in a structured manner (incl. summary).

  • More stable availability (even during peaks) - fewer lost calls
  • Lower costs per contact with consistent quality
  • Faster processing thanks to automated recording & routing
Check in 20 minutes
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Results from live operation - one customer at a time in 2025...

4.500
Automated inbound calls/month
518.000
E-mails processed
2.500
Dates/month agreed
45%
Fewer lost calls, 30 % fewer call employees

Start in just 3 steps

Step 1: 30-minute demo: use case, channels, systems, KPIs.
Step 2: Delivery usually in 48 hours: pre-trained specialist + knowledge setup from you
Step 3: 14-day free trial (can be canceled): then scaling in the annual model.
Start now
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Pre-trained digital specialists - starting roles for SMEs/SMBs

Role packages instead of individual projects:

You start with a pre-trained AI specialist and adapt knowledge, rules and integrations to your processes, e.g.

  • TIM:
    Support specialist for first-level support in the IT department
  • ANNA:
    Virtual receptionist & switchboard operator
  • VERA:
    Service agent for outbound & appointment management
  • MARION:
    Customer Service Assistant in 1st-Level Support Customer Service and much more.
View all digital professionals
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Not just answers. Digital specialists perform tasks in your systems.

Benefits arise when cases progress: documented, traceable, controllable.

  • Create & update tickets/procedures (ITSM/CRM)
  • Classify, route and escalate issues (human-in-the-loop)
  • Status & data queries via integrations (ERP
    e-commerce/DMS)
  • Appointment & case management incl. confirmation/reminder
  • Summaries for handovers (incl. protocol/transcript)
  • Edit emails: read, sort, forward and automatically reply (depending on setup)
  • Outbound according to guidelines (qualification, follow-up)
View tasks & roles
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GDPR-compliant, operable, controllable, auditable - with EU-AI-Act-Governance in view

When AI performs tasks, it needs clear control: defined responsibilities, traceability and secure operating processes.

Tentant

Tenant-separated operation (German Cloud Infrastructure DE/EU).

Data management

Roles & rights, client separation, data management. Fine granularity.

Auditability

Transcripts, KPIs, audit-proof logs. Pentests & security assessments.

Governance support

Control points, human-in-the-loop, documentation/monitoring. Transcripts & audit-proof logs.

To Security & Compliance
To EU-AI Act (Governance)

Omnichannel in action: chat, phone, messenger, email - one consistent specialist

Start with the simplest channel (e.g. chat) and expand to telephone and email later - without having to set up new content. Optionally with "One Face / One Voice" to the customer.

ChannelsAvatars

Telephony can be used immediately - including phone number

We supply a telephone number for telephone use cases. Telephone system connection is optional and can be added later.

Check phone use case in the demo
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Process emails automatically - from sorting to replying

The digital specialist reads incoming emails, sorts, forwards or replies automatically - depending on the selected level and process logic.

Check e-mail use case in the demo

Our Products and Services

Integrations so that digital specialists really work

Ticketing/CRM, telephony/UC, Microsoft 365, calendar, messenger and industry systems.

Ticketing/CRM

EXTRACT:
Zendesk - Jira - HubSpot - Autotask - IVM Pro (housing industry)

Telephony/UC

EXTRACT:
Swyx - MS Teams - 3CX - Webex - Placetel - Telekom CloudPBX - NFON and others.

Microsoft 365

EXCERPT:
Microsoft Graph - Outlook/IMAP - Teams

Calendar

EXCERPT:
Google Calendar - iCal - Outlook / Graph Calendar

Messenger

EXCERPT:
WhatsApp - Slack - MS Teams - Telegram - Facebook Messenger

Industries/Processes

EXTRACT:
VRR timetable information - Praxedo - SOLVARES - Automotive/DMS (including MACS, Starke + Reichert)
View integrations
whisper

Predictable price model - clear entry

Billing per call, independent of channel. No per-minute charges.

  • Setup from € 2,500
  • From € 375/month (incl. 1 user license, chat, 1 phone number, 250 calls/month)
  • Graduated prices for call packages

E-mail processing is available as a separate module with 3 price levels (sorting/forwarding/auto-response) - details in the demo.

All prices net.

Clarify prices in 30 minutes

Industries: same platform - different processes

Start where relief can be measured most quickly. AI specialists relieve internal employees and, of course, customers/citizens in various sectors.

In 80 languages. In use 24/7. In all communication channels.

Middle class
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Transportation
Education-1
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Our team

Since 2020, we have been working on AI-based digital specialists with our team of 20 experts. Our driving force: the requirements of customers and partners and their actual problems. AI specialists work in dialog and relieve customers from all industries internally and externally, save time and create potential for growth.

Markus2026

Markus Schranner

CEO and responsible for the AI technologies in the platform.
Theodora2026

Theodora Wittig

CSO and responsible for sales and partner management.
Christoph2026

Christoph Freyermuth

CPO and responsible for the developer team and the interfaces.
Lisa2026

Lisa Traublinger

PMO and responsible for UX design and customer experience.

heronOS Partner Program

Our partner ecosystem

Strong partnerships - your future with heronOS starts here

At heronOS, we are convinced that success comes from cooperation. That's why we rely on a Germany-wide network of certified system integrators, experienced technology partners and strong resellers.

For our customers, this means tailor-made solutions, regional contacts and the highest quality - from the initial consultation to successful project implementation.

Find your partner
Become a heronOS partner
Partnership

Extract from our partner network

Frequently asked questions

Is that just a chatbot?

No. Digital specialists take on defined tasks (e.g. ticket creation, status queries, appointment processes, email processing) and hand over special cases to employees in a structured manner.

How quickly can we get started?

As a rule, we deliver a specialist ready to start within 48 hours. The exact scope depends on integrations and process logic.

Can we use telephony without converting our telephone system?

Yes, we supply a telephone number for telephone use cases. A telephone system connection is optional.

How is billing done?

Per call, independent of channel. Entry from € 375/month (incl. 250 calls/month), call packages are staggered. Setup from € 2,500. Email processing is a separate module with 3 price levels.

How does IT maintain control (GDPR/compliance/audit)?

Via roles & rights, tenant-separated operation, transcripts, audit-proof logs and defined handovers (human-in-the-loop).

Ready to test your first digital specialist?

30-minute demo → Delivery usually within 48 hours. → 14-day free trial (can be canceled).

Get in touch