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Industries: same platform - different processes

Start where relief can be measured most quickly: fewer lost calls, less ticket load, better availability and stable service quality.

  • Pre-trained digital specialists for typical industry processes
  • Omnichannel (chat, phone, messenger, email) - every specialist in every channel
  • Auditable: transcripts, KPIs, logs
  • Start demo → Delivery usually within 48 hours → 14-day free trial (can be canceled)
Get to know
Citizens' office

Our industry solutions at a glance

The best start is the simplest - with clear KPIs

Choose a use case with a high volume, clear process logic and measurable success. We clarify scope, channels, integrations and KPI targets in the demo.

Typical KPI targets:

  • Reachability / lost calls
  • Ticket load / case closures
  • Costs per contact / relief
  • Handover quality (human-in-the-loop)

Our services

Internal and external support in your language with your processes.

OpenAI Playground 2026-01-10 at 14.52.07

Small & medium business

Relieve telephone switchboard and IT first level, intercept peaks, stabilize quality. Establish and expand customer service and customer experience.

TO THE OFFER

OpenAI Playground 2026-01-10 at 14.46.45

Public Transport (ÖPNV)

Keeping passenger service stable - even at peak times: Timetable information, disruptions, ticket support and internal support. VRR integrated.

TO THE OFFER

Citizens' office

Public (cities/offices/authorities)

Improve citizen service, reduce media disruptions, digitize processes in a traceable manner - governance support at a glance.

TO THE OFFER

Retail

Retail (retail & e-commerce)

24/7 customer service, order status/returns, store service and internal relief - multilingual (80 languages).

TO THE OFFER

Automobile

Automobile

Service reception, appointment support, routing and outbound campaigns (e.g. tire season) - particularly effective close to DMS.

TO THE OFFER

Education-1

Education

Learning support in blended learning (chat), parent communication and IT support - multilingual (80 languages).

TO THE OFFER

OpenAI Playground 2025-12-18 at 19.15.45

GDPR-compliant operation, controllable, auditable

Regardless of the industry: when AI takes over tasks, transparency, traceability and clear handovers count.

  • Operation DE/EU (German cloud), tenant-separated
  • Roles & rights, transcripts, logs
  • Human-in-the-loop, checkpoints, monitoring (EU AI Act governance at a glance)
Security
EU AI Act

Frequently asked questions

Do we have to commit ourselves to one sector?

No. The platform is the same - what matters are your processes, channels and system actions. Internal specialists such as IT support can also relieve your teams.

Can we start in one channel and expand later?

Yes, start in chat, for example, and expand to phone/messenger/email later - without having to set up new content.

Can we test telephony without converting the telephone system?

Yes, start with provided telephone number, telephone system connection optional.

How do we find the best starting point?

In the demo, we define the scope: greatest relief lever, lowest risk, clear KPIs.

Ready to test your first digital specialist?

30-minute demo → Delivery usually within 48 hours. → 14-day free trial (can be canceled).

Get in touch